Game Support Specialist

PHILIPPINES

Game Support Specialist

PHILIPPINES

Candidate must be highly experienced in providing resolution and customer satisfaction to players through e-mail and in-game chat support. Candidate will be assisting the GS Team Lead in ensuring that GS team deliver top quality performance on a daily basis.

Responsibilities

  • Provide timely and quality assured e-mail and chat support to customers daily.
  • Create shift performance reports.
  • Ensure that team operation continues effectively and efficiently.
  • Escalate issues when needed.
  • Work on delegated projects as assigned by the team lead / Game Support Manager.

The Pre-Requisites

  • Excellent grasp of the English language, both oral and written
  • Proficiency in Microsoft Office and G Suite (Word, Excel, PowerPoint, etc.)
  • Intermediate knowledge in online customer ticketing system, particularly Zendesk
  • Have spent at least two years in college
  • Have worked as a chat or e-mail customer support representative or related functions for at least one (1) year.
  • Familiar with how mobile games work and knowledgeable in the current trends in the mobile game publishing industry.

Job Details

position
Game Support Specialist
 
Location
Philippines
 
Department
Player Support
 
Job Type
Full-time
Maximum file size 4mb

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