• Be the next goGetter
  1. Game Support Manager (Taguig City, Manila)

    Philippines

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    Apply Now!

    Contact us at careers@gogame.net

  2. goGame is on the lookout for a motivated person with a deep background in helping customers to lead our Game Support team as goGame grows. This position primarily involves managing a team of internal agents to ensure that our email & chat support channel provides quick, polite, and helpful customer service filled with enthusiasm & go-Getting attitude!

    Your go-Getting Mission
    • Manage a team of internal agents committed to providing the highest quality customer service in the gaming industry.
    • Establish ticket volume predictions and headcount assessments for future planning.
    • Ensure promotions have the necessary game support representation to support a smooth launch.
    • Facilitate the execution of projects to prepare the company for the release of new features.
    • Communicate and follow through with the QA team and developers to prioritize and escalate issues as well as internal requests.
    • Define team roles and responsibilities
    • Define and manage team KPIs and deliverables
    The Prerequisites

     

    • 4 or more years of experience in customer support in a gaming and/or BPO environment.
    • 2-3 years of experience managing people.
    • Excellent command of the English language
    • A strong knowledge of Zendesk and how to maintain the service.
    • Ability to pull and analyze metrics to make decisions.
    • Knowledge of fraud prevention processes and strategies.
    • Comfortable overseeing many active projects at once.
    • Familiarity with Redmine/Jira, Google Apps, and Slack is beneficial.
    • Desire to build a team with a strong culture.
    • A passion for games of all kinds is beneficial.
    • Applicants must be willing to work in BGC, Taguig City, and assigned to shifting schedule (as required) including evenings, weekends and/or holidays.

     

    Wanna be the next goGetter?
    • Submit your goGetting resume with recent FUN photos, including present and expected salary to FUN@gogame.net

    • Show us you got game! To let us know you a little bit better, please send us a link to a (1 min long) fun video intro of yourself.¬† Here's a sample of the¬†applications we received:

    Sample Fun Video