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  1. Game Support Specialist

    Philippines

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  2. Candidate must be highly experienced in providing resolution and customer satisfaction to players through e-mail and in-game chat support. Candidate will be assisting the GS Team Lead in ensuring that GS team deliver top quality performance on a daily basis.

    Responsibilities:

    • Provide timely and quality assured e-mail and chat support to customers daily.

    • Create shift performance reports.

    • Ensure that team operation continues effectively and efficiently.

    • Escalate issues when needed.

    • Work on delegated projects as assigned by the team lead / Game Support Manager.

    Pre-Requisites:

    • Excellent grasp of the English language, both oral and written

    • Proficiency in Microsoft Office and G Suite (Word, Excel, PowerPoint, etc.)

    • Intermediate knowledge in online customer ticketing system, particularly Zendesk

    • Have spent at least two years in college

    • Have worked as a chat or e-mail customer support representative or related functions for at least one (1) year.

    • Familiar with how mobile games work and knowledgeable in the current trends in the mobile game publishing industry.