• PRIVACY POLICY
  1. goGame Privacy Policy

    Go Game Pte. Ltd.

    51 Tai Seng Avenue #B1-03 Pixel Red Singapore 533941

    March 23, 2016

    Go Game Pte. Ltd. (51 Tai Seng Avenue, #B1-03 Pixel Red, Singapore 533941 (“goGame” or “we”) provide this privacy policy (“Privacy Policy”) to inform you of our policies and procedures regarding the collection, use and disclosure of personal information we receive from users of certain electronic game software, application software offered by goGame and its partners that are owned, operated licensed or controlled by goGame (the “goGame Products”) and any other services provided by goGame and its partners including any support goGame may provide to your inquiries regarding goGame Products, repair services of goGame Products, announcements in regards to goGame Products and related events and marketing for the purpose of development and enhancement of goGame Products along with any goGame offered website and forums (with goGame Products, collectively, the “Service”). This Privacy Policy applies only to information that you provide to us through the Service. This Privacy Policy may be updated from time to time. We will notify you of any material changes by posting the new Privacy Policy on the Service. You are advised to consult this Privacy Policy regularly for any changes. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in the relevant terms of service for the Service.

    As used in this Privacy Policy, the terms “using” and “processing” information include using cookies on a computer or other device, subjecting the information to statistical or other analysis and using or handling information in any way, including, but not limited to collecting, storing, evaluating, modifying, deleting, using, combining, disclosing and transferring information within our organization or among our affiliates within Singapore, Japan, the United States and/or any other countries internationally.

    1. INFORMATION COLLECTION AND USE.

    Our primary goals in collecting information are to provide and improve our Service, to administer your membership, and to enable users to enjoy and easily navigate them. For the purposes of providing you our Services we may provide your personal information internationally to our affiliated companies. By submitting your personal information to us, you understand and agree that we may transfer your personal information to those affiliated companies. We may additionally transfer your data in a similar fashion to third party sub-contractors in which case we will ensure that such sub-contractors abide by the terms of this Privacy Policy.

    1. Personally Identifiable Information:

      When you download goGame Products and/or register with us, either through the goGame Products or the Service (“goGame Subscriber”), we may ask you for personally identifiable information. This refers to information about you that can be used to contact or identify you (“Personal Information”). Personal Information includes, but is not limited to, your name, phone number, credit card or other billing information, email address and home and business postal addresses. We also collect the other information that you provide as part of registration and the administration and personalization of your account (e.g., without limitation, zip/postal code (on its own) and individual preferences) which are not your personally identifiable information (“Non-Identifying Information”). We use your Personal Information (in some cases, in conjunction with Non-Identifying Information) mainly to provide the Service, complete your transactions for the Services, and administer your inquiries. We also use your Personal Information to contact you with goGame’s and its marketing partners’ newsletters, marketing or promotional materials and other information that may be of interest to you. If you decide at any time that you no longer wish to receive such communications from us, please follow the unsubscribe instructions provided in any of the communications or update your “user preferences” information as applicable. (See the section called Changing or Deleting Information, below).In principle, when the purposes of collecting and using your Personal Information are achieved, such information will be destroyed without unreasonable delay. However, if any of your Personal Information is required to be retained under applicable laws and regulations, such Personal Information will be retained and used for the period and purpose as prescribed under such laws and regulations.When destroying your Personal Information, goGame will take commercially reasonable and technically possible measures to make the Personal Information irrecoverable or irreproducible as follows: (i) Electronic files which contain personal Information will permanently be deleted using a technical method which makes the files irrecoverable; and (ii) Any other records, print-outs, documents or any other recording media will be shredded or incinerated.

    2. Log Data:

      When you use or visit the Service, whether as a goGame Subscriber or a non-registered user just browsing (in either case we deem you a “goGame User”), our servers automatically record information that your browser or device sends whenever you visit a Service (“Log Data”). This Log Data may include information such as your computer or other device’s Internet Protocol address, MAC address, device specifications, browser type, or the webpage you were visiting before you came to the Service, pages of the Service that you visit, the time spent on those pages, information you search for on the goGame Products, access times and dates, and other statistics or information regularly collected in the standard course of on-line activity. We use this information to monitor and analyze use of the Service, for their technical administration, to increase their functionality and user-friendliness, and to better tailor them to our visitors’ needs. For example, some of this information is collected so that when you visit the Service again, it will recognize you and serve advertisements and other information appropriate to your interests. We also use this information to verify that visitors to the Service meet the criteria required to process their requests. We do not treat Log Data as Personal Information or use it in association with other Personal Information, though we may aggregate, analyze and evaluate such information for the same purposes as stated above regarding other Non-Identifying Information.

    3. Cookies:

      Like many websites and applications, we use “cookies” to collect information. A cookie is a small data file that we transfer to your computer or other device’s hard disk for record-keeping purposes. We use cookies for two purposes. First, we utilize persistent cookies to save your registration ID and login password for future logins to the Service. Second, we utilize session ID cookies to enable certain features of the Service, to better understand how you interact with the Service and to monitor aggregate usage by you and web traffic routing on the Service. Third party advertisers on the Service may also place or read cookies on your browser. You can instruct your browser, by changing its options, to stop accepting cookies or to prompt you before accepting a cookie from the websites you visit. If you do not accept cookies, however, you may not be able to use all portions or functionalities of the Service.For marketing purposes, goGame uses the Google Analytics Demographics and Interest Reporting feature to collect certain visitor information, including, without limitation, age, gender, and interests.
      Information collected and reported through this feature never includes personally identifiable information.If you would like to opt-out of this reporting feature, please change your personal settings on your Ad Settings page and/or download and install Google’s Opt-out Browser Add-on for your web browser.
      You can also customize advertisements displayed through the Google Display Network by changing your personal settings in your Ad Settings page. Your Ad Settings page can be accessed through your personal Google account.

    4. Emailing Via a goGame Account:

      As part of the Service, goGame Subscribers may be offered the ability to communicate with goGame Subscribers and non-registered users through use of their accounts. Where goGame Subscribers have selected the option of adding one or more email addresses to an online form, the message they create in the corresponding template will be sent from goGame to those email addresses on their behalf. These email addresses will be stored in the address book the goGame Subscriber creates and will be used only for the purpose of sending the email communication to the addressee.

    5. Phishing:

      Identity theft and the practice currently known as “phishing” are of great concern to goGame. Safeguarding information to help protect you from identity theft is a top priority. We do not and will not, at any time, request your credit card information, your account ID, login password, or national identification numbers in a non-secure or unsolicited e-mail or telephone communication.


    2. INFORMATION SHARING AND DISCLOSURE.

    1. goGame Registration:
      When you download a goGame Product and/or register through the Service and submit your Personal Information to create a profile webpage or join the Service, goGame Users may see your username and the other information about you (“Required Subscriber Identifiers”). We may display your Personal Information in your profile page and elsewhere on the Service according to the preferences you set in your account. Any information you choose to provide should reflect how much you want other goGame Users to know about you. We recommend that you guard your anonymity and sensitive information and we encourage you, as a goGame Subscriber, to think carefully about what information you disclose in your profile pages. You can review and revise your profile information at any time. We recommend that you guard your anonymity and sensitive information and that you do not use your real name as your username, since that would allow others to identify you.
    2. Message Boards, Forums, Chats, Etc.:

      Please note that whenever you give out Personal Information in public areas such as on a message board, forum or chat, that information can be collected and used by people you don’t know. While we strive to protect those who wish to participate in these activities, we cannot guarantee the security and privacy of any information that you post in public areas.

    3. Aggregate Information and Non-Identifying Information:

      We may share aggregated information that includes your Personal Information, Non-Identifying Information and Log Data with third parties for industry analysis and demographic profiling and to deliver targeted advertising to you. We may employ third party companies and individuals to facilitate our Service, to provide the Service on our behalf, to perform tasks, (e.g., without limitation, maintenance services, database management, web analytics and improvement of the Service) or to assist us in analyzing how our Service is used. These third parties have access to your Personal Information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose. We may also provide Personal Information to our business partners or other trusted entities for the purpose of providing you with information on goods or services we believe will be of interest to you. You can, at any time, submit a request to the issuing party to opt out of receiving such communications.

    4. Compliance with Laws and Law Enforcement:

      We may be required to disclose any information about you to government or law enforcement officials or private parties and, if we reasonably believe that it is necessary or appropriate to respond to such claims and legal process (including but not limited to subpoenas), or to protect the property and rights of goGame or a third party, or to protect the safety of the public or any person, or to prevent or stop activity we may consider to be, or to pose a risk of being, illegal, unethical or legally actionable activity, we may comply with such requirements to disclose.

    5. Business Transfers:

      In the event that we sell or buy any business or assets, we may disclose your Personal Information to the prospective seller or buyer of such business or assets. If goGame or substantially all of its assets are acquired by a third party, your Personal Information held by goGame will be one of the transferred assets.

    6. Changing or Deleting Your Information:

      You may review, update, correct or delete the Personal Information in your goGame Subscriber registration profile by changing the applicable information in your profile page. If you completely delete all such information, then your account may become deactivated. If you would like us to delete your record in our system, please contact us and we will attempt to accommodate your request if we do not have any legal obligation to retain the record. See below for privacy contact information. If you are the legal guardian of a minor, you have the right to request the change or deletion of your ward under your local law but goGame may ask for proof that you are, in fact, such legal guardian. To that end, goGame may request you to show proof (such as your passport or any other governmental ID) to confirm your identity matches the Personal Information to be changed or deleted. goGame may ask you to bear any actual expenses, such as postal fees, incurred by goGame for processing your request to disclose, change or delete your Personal Information in its possession. In such case goGame will separately inform you in writing.

    3. SECURITY.

    goGame is very concerned with safeguarding your Personal information. We employ administrative, physical and electronic measures designed to protect your Personal Information from unauthorized access. We will make any legally required disclosures of any breach of the security, confidentiality, or integrity of your unencrypted electronically stored “personal data” (as defined in applicable statutes on security breach notification) to you via email or conspicuous posting on the Service in the most expedient time possible and without unreasonable delay, insofar as consistent with (i) the legitimate needs of law enforcement or (ii) any measures necessary to determine the scope of the breach and restore the reasonable integrity of the data system.

    4. LINKS TO OTHER SITES.

    Our Service contains links to other websites. If you choose to visit an advertiser by clicking on a banner ad or other type of advertisement, or click on another third party link, you will be directed to that third party’s website. The fact that we link to a website or present a banner ad or other type of advertisement is not an endorsement, authorization or representation of our affiliation with that third party, nor is it an endorsement of their privacy or information security policies or practices. We do not exercise control over third party websites. These other websites may place their own cookies or other files on your computer or other device, collect data or solicit Personal Information from you. Other sites follow different rules regarding the use or disclosure of the Personal Information you submit to them. We encourage you to read the privacy policies or statements of the other websites you visit.

    5. OUR POLICY TOWARD CHILDREN.

    The Service is not directed to children under 13. We do not knowingly collect personally identifiable information from children under that age. If we become aware that a child under that age has provided us with Personal Information, we will delete such information from our files.

    6. YOUR CALIFORNIA PRIVACY RIGHTS.

    Since 2005, California Civil Code Section 1798.83 permits our customers who are California residents to request certain information regarding our disclosure of Personal Information to third parties for their direct marketing purposes.  We do not share user’s Personal Information with unaffiliated third parties for their own direct marketing purposes. For inquiries regarding our disclosure policy, please write us:

    Address: 51 Tai Seng Avenue, #B1-03 Pixel Red, Singapore 533941
    Phone number: +65 6802 8288
    Email: legal@gogame.net

    7. EUROPEAN ECONOMIC AREA (“EEA”) PRIVACY RIGHTS.

    The Personal Information that we collect from you may be transferred to and stored at a country outside the EEA. The Personal Information collected may also be processed by our employees or contractors outside the EEA for payment processing, data analysis, e-mail delivery, hosting, order fulfillment, infrastructure and network storage, customer service, technical support, auditing, content licensing and promotional services. By submitting your Personal Information, you are deemed to have agreed the transfer of your Personal Information outside of the EEA for such purposes. We will take all steps reasonably necessary to ensure that your Personal Information is treated securely in accordance with this Privacy Policy.

    8. CONTACTING US:

    If you have any questions about this Privacy Policy, please contact us through the following customer inquiries website: https://support.gogame.net

     

     

    goGame Mobile Application Privacy Policy

    We, Go Game Pte. Ltd. (51 Tai Seng Avenue, #B1-03 Pixel Red, Singapore 533941 (“goGame” or “we”, which expression shall, unless it be repugnant to the context or meaning thereof, be deemed to mean and include its parent, affiliates, successors and permitted assigns) respect the privacy rights of our consumers and are committed to protecting the personal information collected about you. To further this commitment, we have adopted this Mobile Application Privacy Policy (“Privacy Policy”) to help you make an informed decision about whether to use or continue using any of goGame’s mobile products or services (“App(s)”). This Privacy Policy will inform you about our policies and procedures regarding the collection, use and disclosure of your user information.

    1. BY USING GOGAME APPS, YOU SIGNIFY YOUR ASSENT TO THIS PRIVACY POLICY.

    This Privacy Policy may be revised periodically and this will be reflected by the “effective date” above. Please revisit this page to stay aware of any changes to this Privacy Policy. Your continued use of the Apps shall constitute your agreement to this Privacy Policy and any future revisions.

    2. THE INFORMATION GOGAME COLLECTS.

    This Privacy Policy applies only to information submitted and collected by goGame. The third party online/mobile store from which you purchase and/or install the Apps may also collect and use personal and non-personal information about you. This Privacy Policy does not apply to information that may be collected by such third party application store, and goGame is therefore not responsible for the information collected by such third party.

    3. USER PROVIDED INFORMATION.

    Although you may provide certain personally identifiable information (such as your phone number, password, etc.) when purchasing an App, this information is provided to the online/mobile application store in connection with your purchase and/or registration of the App. The online/mobile application store providers do not share your information with goGame. goGame will not receive or retain any of the personally identifiable information you share with such store providers in connection with your use of the App. We do not access or store information that you have saved on your mobile device such as contacts and appointments. Although, at times our Apps may interact with some features on your mobile device, such as your calendar and e-mail applications, all processing occurs on the mobile device itself, and no information is transferred to goGame.

    4. ANONYMOUS INFORMATION.

    This is information that does not directly or indirectly identify you as an individual user. goGame and other third parties may passively collect non-personal information from you when you access or use Apps. We may collect:

    1. Location information, either provided by you or your mobile device interacting with one of our Apps;
    2. Usage, viewing and technical data, including your device identifier or IP address; and
    3. Any other information that may be passively collected by third parties (such as ad networks on free-to-play Apps).

    5. THE WAY GOGAME USES INFORMATION.

    We may use certain non-personally identifiable information (such as anonymous user usage data, IP addresses, browser type, clickstream data, cookies, etc.) to improve the quality and design of the Apps and to create new features, promotions, functionality, and services by storing, tracking, and analyzing user preferences and trends.

    6. THIRD PARTY ADVERTISERS.

    Certain goGame Apps are currently supported by third party ad servers or ad networks that serve advertisements within the goGame Apps. These third party ad servers or ad networks use technology to send, directly to your mobile device, the advertisements and links that appear in the goGame Apps. They automatically receive your IP address when this happens. They may also use other technologies (such as cookies, JavaScript, or Web Beacons) to measure the effectiveness of their advertisements and to personalize the advertising content you see.

    Because goGame does not collect any personally identifiable information no personally identifiable information is shared by goGame with these third party ad servers or ad networks.

    7. CHILDREN’S PRIVACY.

    Protecting the privacy of young children is especially important to goGame. For that reason, goGame does not knowingly collect or maintain personally identifiable information or non-personally identifiable information from users under 13 years of age. If goGame learns that personally identifiable information of users under the age of 13 has been collected, goGame will deactivate the account and/or make the status submissions inaccessible.

    8. WHEN GOGAME DISCLOSES INFORMATION.

    Because goGame does not collect or receive your personally identifiable information (such as name, phone number or email address), we are therefore unable to share your information with third party companies for their commercial or marketing use.

    We may share non-personally identifiable information (such as anonymous user usage data, mobile device, etc.) with interested third parties to assist them in understanding the usage patterns for certain content, advertisements, promotions and/or functionality on goGame Apps.

    We may receive and release personally identifiable information and/or non-personally identifiable information if required to do so by law, or in the good-faith belief that such action is necessary to comply with relevant laws, or respond to a court order, subpoena, or search warrant.

    In instances when goGame is provided with personally identifiable information and/or non-personally identifiable information, we reserve the right to disclose such information that we believe, in good faith, is appropriate or necessary to enforce our Terms of Service (if applicable), take precautions against liability, to investigate and defend ourselves against any third party claims or allegations, to assist government enforcement agencies, to protect the security or integrity of our Apps, and to protect the rights, property, or personal safety of goGame, our users or others.

    9. YOUR CHOICES.

    Some goGame Apps are free-to-play and supported by advertisements. In these instances, you may not opt out of receiving such advertisements. For those goGame Apps that you pay a fee, there may be specific targeted advertising. Please contact goGame via email at [EMAIL] with any questions or comments about your personal information, your consent, your opt-in or opt-out choices, or this Privacy Policy, in general.

    10. YOUR CALIFORNIA PRIVACY RIGHTS.

    Since 2005, California Civil Code Section 1798.83 permits our customers who are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes.  We do not share user’s personal information with unaffiliated third parties for their own direct marketing purposes. For inquiries regarding our disclosure policy, please write us:

    Address: 51 Tai Seng Avenue, #B1-03 Pixel Red, Singapore 533941
    Phone number: +65 6802 8288
    Email: legal@gogame.net

    11. EUROPEAN ECONOMIC AREA (“EEA”) PRIVACY RIGHTS.

    The personal information that we collect from you may be transferred to and stored at a country outside the EEA. The personal information collected may also be processed by our employees or contractors outside the EEA for payment processing, data analysis, e-mail delivery, hosting, order fulfillment, infrastructure and network storage, customer service, technical support, auditing, content licensing and promotional services. By submitting your personal information, you are deemed to have agreed to the transfer of your personal information outside of the EEA for such purposes. We will take all steps reasonably necessary to ensure that your personal information is treated securely in accordance with this Privacy Policy.

    12. GOGAME’S COMMITMENT TO DATA SECURITY.

    goGame uses commercially reasonable physical, managerial, and technical safeguards to preserve the integrity and security of our systems. These measures are also designed to protect any user information goGame may obtain, collect and/or retain as described in this Privacy Policy from unauthorized access, disclosure, use and modification. However, please be aware that, despite our best efforts, no security measures are perfect or impenetrable.

    13. CHANGES AND UPDATES TO THIS PRIVACY POLICY.

    This Privacy Policy may be revised periodically and this will be reflected by the “effective date” above. Please revisit this page to stay aware of any changes. Your continued use of the Apps shall constitute your agreement to this Privacy Policy and any future revisions.