• PRIVACY POLICY
  1. goGame Privacy Policy

    Go Game Pte. Ltd.

    51 Tai Seng Avenue #B1-03 Pixel Red Singapore 533941

    May 25, 2018

    Introduction

    Go Game Pte. Ltd. (“goGame”), its subsidiaries and affiliates (we, us and our) collect different types of information from you when you use our mobile, online and downloadable products and services ("Products").

    This privacy policy explains how we collect, use and protect your personal information when you use our Products.

    By using our Products you acknowledge that you have read and understood the terms of this privacy policy, including how we use personal information.

    We reserve the right to update this privacy policy from time to time by changing it on any of the Products.  We want you to enjoy using our Products and urge you to follow common sense whenever disclosing personal information – in our Products or elsewhere.

     

    Summary

    Our privacy policy will help explain what information we collect, how we use it and what options you have in relation to it. The key points of our privacy policy are provided below, however you can also learn more by simply following the link below or by continuing to scroll down:

    1.              Information we collect and receive

    We collect personal information about you and the devices you use to access and interact with us and our Products. We collect:

    (a)            Registration information:                       you give us when you sign up to access goGame Products

    (b)            Billing information:                                provided by you and/or third party stores

    (c)             Technical and device information:        information from your mobile or computer device when you use our Products

    (d)            Feedback:                                              your questions or your views on the Products

    (e)            Third party information:                        from third party platforms and services connected with our Products

    Learn More

    2.              Our use of collected information

    Collected information may be used in the following ways:

    (a)            Registration information:

    (i)              to create your profile and so you can access our Products;

    (ii)             to identify you when you sign-in;

    (iii)            to give you access to your user preferences;

    (iv)            to contact you for your views on our Products;

    (v)             to notify you of changes or updates to our Products; and

    (vi)            for marketing purposes, based on your communication preferences.

     

    (b)            Billing information:

    (i)              to verify your purchase of our Products and process any refunds;

    (ii)             to reply to any queries and questions and to resolve problems;

    (iii)            to carry out analysis and research to develop our Products; and

    (iv)            to protect you and the Products by seeking to detect and prevent fraud or other acts in breach of our terms of service or policies relevant to the Products.

     

    (c)             Technical and device information:

    (i)              to provide you with an optimal experience;

    (ii)             to understand how you interact with our Products;

    (iii)            to provide Products you request;

    (iv)            to measure and analyse the use and effectiveness of our Products;

    (v)             to understand which of your devices are using our Products and playing our videogames;

    (vi)            to provide safe and fair gaming environments;

    (vii)           to measure and analyse the use and effectiveness of our Products;

    (viii)          to customise and optimise the targeting of our advertising both on our Products and across other websites and Products;

    (ix)            to operate and improve our videogames; and

    (x)             to fix errors.

     

    (d)            Feedback:

    (i)              to reply to your questions or queries;

    (ii)             to record comments and information which you provide on our gaming forums; and

    (iii)            to conduct analysis and research to improve and develop the Products.

     

    (e)            Third party information:

    (i)              to enable us to provide tailored offers to you;

    (ii)             to facilitate sharing on social networks; and

    (iii)            to facilitate your gameplay.

    Learn More

    3.              When we share information

    We may share the information you provide (subject to the necessary security, contractual and transfer safeguards).  These are some of the partners we may share your personal information with:

    (a)            goGame companies within the wider goGame group.

    (b)            Third parties who carry out various activities and services to support our Products.

    (c)             Partners for marketing or promotions based on your communication preferences.

    (d)            New owners or re-organised entities and their advisors in the event of a business restructure, sale, purchase or joint venture affecting our business.

    (e)            Where we are under a duty, are authorised by law or for law enforcement purposes.

    Personal information may be transferred to other countries where goGame or its service providers maintain operations. These countries may not have equivalent data protection laws to the country from where you access the Products.

    Learn More

    4.              Security and data retention

    Your privacy is important to us and we place great importance on the steps we take, including technical and organisational measures to protect your information from unauthorised access and against unlawful processing, accidental loss, destruction and damage.

    Your personal information will be kept by goGame for the duration of your relationship with us and for as long as you use our Products and may be retained for a period after this time if it is necessary and relevant to our legitimate operations, our terms with you and in accordance with applicable laws.
    Learn More

    5.              Your choices and rights

    You have options and choices over how we use your personal information. You may be required to register or sign in to use or access some of our Products, and may need to provide personal information to create a user profile which is associated with your use of our Products.  Where you are required to sign in to use or access our Products, you can also manage the personal information that you provide to us.

    If you sign up to our marketing communications, you will be asked to confirm your communication preferences and given the opportunity to unsubscribe at any time.

    You can contact us directly with requests to correct, erase, restrict, object to, or move your personal information. If you do not want us to process and/or access your personal information, you may be unable to use some of our Products.
    Learn More

    6.              Children’s Information

    Protecting the privacy of young children is especially important to goGame. For that reason, goGame does not knowingly collect or maintain personally identifiable information or non-personally identifiable information from users under 13 years of age, other than as permitted by law in support of our internal operations.
    Learn More

    7.              Your questions and how to contact us

    If you have any questions or comments about this privacy policy you can contact us.
    Contact details

     


    More Information

     

    1.              Information we collect

    We collect personal information about you and the devices you use to access our Products and interact with us. We collect:

    (a)            Registration information

    When you register or sign up to use our Products we collect information about you including your name, contact details, a password and security answers and may collect additional information that you choose to provide such as age, gender or personal preferences. We may also collect your contact information when you sign-up to receive goGame's marketing communications.

    You can also choose to sign-up for our Products using third party services such as your Facebook account in which case Facebook will ask your permission to provide certain personal information such as your username, date of birth and contact details. Facebook may share this personal information with us subject to Facebook's privacy policy and the privacy settings of your Facebook account.  This may also enable Facebook and us to link your activities with your personal registration information at their site, and may include notifying your friends about your activities whilst using our Products. This may also involve the use by us of analytics technologies to link your online activities so that we can serve targeted ads.  If you sign-up via third party services you should visit the third party website and review their privacy policy and your registration profile or account to find out what your options are.

    We do not control the information that is sent from your browser to third parties, including social media platforms, analytics companies and advertising networks which receive information in the normal course of your online activities.

    (b)            Billing information

    We may collect payment information such as credit or debit card details (including expiration dates) and other billing information such as your name and address in order to verify your purchases, process any refund payments, contact you to resolve any product issues, and/or deliver Products to you. We may collect this information from you and/or third party stores that have been authorised to sell our Products.

    (c)             Technical and device information

    We collect information from your web browsing activity about the way you use our Products. We may also collect information about you from the notifications or messages you post or send online as well as what you search for, look at and engage with. Information obtained from social features used in videogame software, such as chat, may be stored, copied or used by goGame, the public, or third party companies.

    By accessing our Products including the Apps, we may collect technical information from your mobile or computer device, for example your location information where you choose to share this with us, which devices are connected to the Internet, hardware settings, components of your devices, installed software, updates and plugins to facilitate the use of goGame’s software and Products. We may automatically collect information such as your operating system, Internet Protocol address, your browser type, browser language preferences and when, how often and how long you interact with our Products, websites and services. We also use software to enable us to provide safe and fair gaming environments for all users of our Products and when you log in to one of our Products, or make purchases, we, and or our third party suppliers may use cookies and similar technologies, or collect data about your device(s) to create a device fingerprint of the components of your specific device(s).

    See also our Cookies Policy.

    (d)             Feedback:

    We will collect personal information from the messages and reviews you post on our social forums, and when you contact us, for example with a question, problem or comment. Telephone support through our customer services department is automated and we do not collect your personal information.  If you contact our customer services team by email or post, we will keep copies of your correspondence with us for as long as necessary to deal with your query.

    (e)            From third parties:

    We use information obtained from third parties to provide you with an optimal experience, to facilitate use of the Products as advertised and to enable you to play goGame videogames on various platforms.

     

    2.              How we use the information we collect

    We use the personal information we collect for the following purposes:

    (a)            Registration information

    Your registration information enables us to provide you with access to the Products and to supply the Products under the relevant terms of service. It helps us to authenticate your access, to contact you for your views and to notify you of important changes or updates to our Products.

    Where we have your consent and in accordance with your stated communication preferences, we may also contact you for marketing purposes to let you know by post, email, telephone, mobile or in-app messaging about our other products and services. We may also share information with third parties so that they may let you know, (using your stated communication preferences) about goods or products which may be of interest and where you separately consent to this contact.

    If you no longer want us to use your data in this way or generally change your mind about receiving marketing communications, you can unsubscribe at any time, either by using the unsubscribe option in the communication you receive or by changing your communication settings. Please note that we will retain a record of the user information when you unsubscribe from our marketing information for the legitimate purpose of ensuring that we do not contact you further in this way, during the period of your objection.

    (b)            Billing information

    This information will enable us to verify your purchases with third party stores and to contact you in order to assist with resolving any problems with your purchases and to process any refund payments that you may be due.

    We will also use and analyse information on transactions on your account for our legitimate interests by data matching or statistical analysis so that we can administer, support, improve and develop our business and to help us detect and prevent fraud or other illegal activities or acts prohibited by our terms of service or any policies applicable to the Products.

    (c)             Technical and device information

    We analyse information about how you engage with our Products to understand how our Products are used and to provide you with an optimal gaming experience, such as by rolling out performance-optimising software updates for videogames.   We use anonymous data in order to analyse and produce statistics relating to the habits, usage patterns and demographics of users as a group or as individuals.  This allows us to deliver you personalised content, helps us understand the features of our Products that appeal to you and allows us to manage advertising, amongst other things.

    When you interact or visit our websites, we may automatically collect information about you such as the type of internet browser or mobile device you use, any website from which you have come to any of the goGame sites and your IP address (the unique address which identifies your device on the internet) and your operating system, which are automatically recognised by our web server.

    We use internet log files to monitor traffic on our Products, resolve technical problems and to detect and prevent fraud.  We use these technologies to provide us with information, such as when an email is opened, or to develop statistics on the effectiveness of advertising or marketing on our websites. In some cases, working with third party partners, we use this information to send you ads for our Products based on your interests.

    We also use technical and device information to operate and improve our videogames, enable online matchmaking, facilitate sharing, measure our effectiveness, set up and maintain accounts, identify and fix errors and to help keep online content fair and safe and to resolve related disputes.

    (d)             Feedback

    We use your feedback to reply to your questions or queries, to provide customer support and resolve problems relating to any of our Products under the relevant terms of service. We will also publish reviews that you submit to us for this purpose about the Products and will conduct analysis of feedback for the purpose of improving and developing the Products.

    (e)            From third parties:

    We use information obtained from third parties to provide you with an optimal experience, to facilitate use of the Products as advertised and to enable you to play goGame videogames on various platforms.

    We may also work with advertising networks that serve advertisements into our Products or the websites and products of third parties. Some of those advertisements may be personalised to your interests based on your activity and technical information and using cookies.

    Certain goGame Apps are currently supported by third party ad servers or ad networks that serve advertisements (“Third Party Advertisers”), including behavioural or internet based advertising (“Internet Based Advertising”) within our Apps. These Third Party Advertisers use technology to send, directly to your mobile device, the advertisements and links that appear in the Apps. They may automatically receive your device ID, IP address or geo-location data when this happens. They may also use other technologies (such as cookies, JavaScript, or web beacons) to measure the effectiveness of their advertisements and to personalise the advertising content you see. Please see the list of our Third Party Advertisers in Appendix A used within certain goGame Apps, and their respective privacy policies for information regarding their privacy practices.

    Certain goGame Apps are free-to-play and supported by advertisements. In these instances, you may not opt out of receiving such advertisements. For those goGame Apps that you pay a fee, there may be specific targeted advertising. If you do not wish to be served advertisements, please do not use our Apps.

    Opt-Out for Interest Based Advertising

    Your mobile device may allow you to opt out of certain Interest Based Advertising.

    iOS – On your iOS device (iPhone or iPad), open “Settings > Privacy > Advertising” and turn on “Limit Ad Tracking” to opt-out of interest based ads. Please see additional information from Apple here: https://support.apple.com/en-us/HT202074

    Android – Open the Settings app on your Android phone, tap Ads and enable “Opt out of interest based ads”.

    Please note that if you opt of certain Interest Based Advertising, you may continue to receive contextual ads based on other non-personal information, such as ads related to the content of the App you are using.

    Opt-Out for Location Data

    Certain Third Party Advertisers in goGame Apps may collect precise location data, or street-level location information, about you (“Precise Location Data”). Your mobile device may allow you to opt out of the collection of Precise Location Data by the Third Party Advertiser in the goGame App, as further described below.

    iOS – In order to disable the collection of Precise Location Data on iOS, you may turn Location Services off for the applicable goGame App via the menu “Settings > Privacy > Location Services”. Then select the applicable goGame App and set the “Share My Location” status to “Never”. Please see additional information from Apple here: https://support.apple.com/en-us/HT203033

    Android (6.0 / Marshmallow and higher) - In order to disable the collection of Precise Location Data on Android, you may turn Location off for the applicable goGame App via the menu “Settings > Apps > [applicable goGame App] > Permissions > Location”.  Then turn off the “Location” button.

     

    3.              When we share information

    In delivering the Products to you, we may share your personal information with:

    • Companies within the goGame group (which means our subsidiaries and affiliates, our ultimate holding company and its subsidiaries and affiliates) who act for us for the purposes set out in this policy.
    • Third parties with whom we share your information in order to undertake various activities or services on our behalf in supporting the Products. This includes payment processing providers facilitating credit and payment card transactions, website and application support and hosting providers for online videogame services and software downloads and providers for the delivery of promotional, digital advertising or other communications.
    • As mentioned above, we may also share information with third parties so that they may let you know, (using your stated communication preferences) about products or services which may be of interest to you, provided you have separately consented to this contact. If you no longer want us to use your data in this way or generally change your mind about receiving marketing communications you can unsubscribe either by using the unsubscribe in the communication you receive or by changing your settings. Please note that we will retain a record of your objection for the legitimate purpose of ensuring that we do not contact you further, during the term of your objection.
    • If our business enters into a joint venture, purchases or is sold to or merged with another business entity, your information may be disclosed or transferred to the target company, or new business partners or owners or their advisors.
    • We may use the information that you provide if we are under a duty to disclose or share your information in order to comply with (and/or where we believe we are under a duty to comply with) any legal obligation; or to enforce the relevant terms of service and any other agreement; or to protect our rights or the rights of third parties. This includes exchanging information with other companies and organisations such as credit agencies, law enforcement or government bodies or the courts in connection with a criminal investigation, suspected illegal activity, fraud prevention and detection or in legal proceedings.

    We do not control information which is sent from your browser to third parties, including social media platforms, analytics companies and advertising networks that receive information in the normal course of your online activities.

    Personal information may be transferred to other countries where goGame or its service providers maintain operations. These countries may not have equivalent data protection laws to the country from where you access the Products or, in the case of transfers subject to European law, may not be subject to an adequacy decision by the European Commission (EC). An adequacy decision is a decision taken by the EC establishing that a third country provides a comparable level of protection of personal data to that in the EU, through its domestic law or its international commitments.

    Where goGame transfers personal information it will seek to take account of any applicable legal obligations relevant to personal information transfers. In the case of transfers of personal information out of the European Economic Area, it will, in the absence of an EC adequacy decision relevant to the destination country, seek to rely on appropriate safeguards such as a valid Privacy Shield certification (in the case of a data transfer to a Privacy Shield certified US recipient - https://www.privacyshield.gov/welcome) or enter into appropriate EC approved standard contractual clauses relevant to personal data transfers between data controllers or between a data controller and a data processor, (see http://ec.europa.eu/justice/data-protection/international-transfers/transfer/index_en.htm).

    4.              Security and data retention

    We place great importance on the steps we take, including physical, technical and organisational measures, to protect your information from unauthorised access and against unlawful processing, accidental loss, destruction and damage.

    Where you have chosen a password which allows you to access any of the Products, you are responsible for keeping this password confidential. We advise you not to share your password with anyone. We will not be liable for any unauthorised transactions entered into using your username, personal information and/or password.

    Your personal information will be retained by us for the duration of your use or access to our Products and may be retained for a period after this time as necessary and relevant to our legitimate operations, our terms with you and in accordance with applicable laws and obligations. This may include retention necessary to meet our tax reporting requirements as well as time required to enforce the relevant terms of service, any game “sun-setting” requirements or to identify, issue or resolve legal proceedings.

    We may retain a record of your stated objection to the processing of your data, including in respect of an objection to receiving marketing communications, for the sole purpose of ensuring that we can continue to respect your wishes to not contact you further, during the term of your objection.

    We will take appropriate steps to seek to destroy or permanently de-identify personal information at the point this information is no longer needed by us for our business or legal purposes.

    5.              Your choices and rights

    You have options and choices over how we use your information. We may provide you with tools to access and update specific information relating to your use of the Products at any time. If you need to sign in to access certain Products, you can update and amend your key contact information directly.

    We respect the rights you may have under applicable law to request access to your personal information and where applicable, to request to receive that information in a commonly used electronic format (or ask for this information to be provided in that format to a third party where feasible). You may also have the right under applicable law to request the correction or erasure of your personal information, to seek to object to the further processing under certain circumstances of your information or to request that the processing of specific information about you is restricted while we verify or investigate your concerns about this information.

    If you remain unhappy with a response you receive, you can also refer the matter to your data protection supervisory authority (see http://ec.europa.eu/justice/data-protection/bodies/authorities/index_en.htm ).

    6.              Children's information

    If goGame learns that personally identifiable information of users under the age of 13 has been collected, other than for support of the internal operations, goGame will take reasonable steps to remove such information. If you believe that we may have unintentionally collected personal information about your child under 13 years of age, you may contact us using the details provided below.

    7.              Your questions and how to contact us

    If you have any questions or comments about this policy or our practices you can contact us:

    By email at:

    DPO@goGame.net

     

    By writing to us at:     

    Go Game Pte. Ltd.

    51 Tai Seng Avenue

    #B1-03 (Pixel Red)

    Singapore 533941

    You can also contact our data protection officer at DPO@goGame.net.

     


    APPENDIX A

    Third Party Advertising for certain goGame Apps

    Last updated – May 25, 2018

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